Selected Work
Designing workforce clarity across decision systems
Boston Scientific — UX strategy and design for enterprise workforce decision-making in regulated, high-stakes environments.
Direct-to-Leader Dashboard
A decision-ready dashboard that gives leaders direct access to workforce signals — without the days-long wait for analyst support.
Workforce Planning System
A foundational systems design effort — building shared language, process models, and alignment before any software decisions were made.
Making complex systems usable — and humane
Insight Enterprises — Conversational systems, analytics platforms, and enterprise tools across energy, higher education, and IT services.
DTE Energy · High Bill IVR
A voice-first conversational system that reduced call center volume by 30% — by rethinking how an IVR listens before it speaks.
Applying UX principles beyond the screen
Bach & Boogie — An intergenerational music program bringing babies and seniors together through classical music and movement.
Intergenerational Music Program
Founded, designed, and iterated a real-world experience system — where the feedback loops are immediate and the stakes are human.
About
I tend to get brought in when the design problem isn't yet well-defined — when teams need clarity before they need pixels.
My background spans enterprise platforms, conversational interfaces, and early-stage products. Most of that work starts in ambiguity: understanding how people actually make decisions, finding the shared language, and giving it a shape a team can act on.
Outside of work, I founded Bach & Boogie — an intergenerational music program built on the same principles I use in design: clarity, care, and connection.